Refunds and liability

Food is perishable. A change-of-mind refund after cooking has started is generally not available.

If a store rejects or cancels its part: cash totals are reduced; if QR was already paid we create an admin refund ticket for the cancelled items.

If food is spoiled, wrong or missing, contact support with photos within a reasonable time after delivery. Remedy may be replacement or a partial/full refund.

The platform is not liable if security, a hotel or building staff refuse the courier, or if there is no elevator. To-the-door does not guarantee indoor access.

Liability above the order value is limited to what Vietnamese law requires.